Refund policy
Cancellation and Return Policy
Of
VCB-Vibe Customized Beauty Private Limited (hereinafter referred as “Company” or “Viah”)
Cancellation before shipment (Only valid on orders placed & delivery in India):
If the order of the item(s) that you want to cancel has not been shipped yet, you can request
order cancellation by contacting us via email at customercare@viahbeauty.com
If the order of the item(s) that you want to cancel has not been shipped yet, you can request
order cancellation by contacting us via email at customercare@viahbeauty.com
Cancellation after shipment Dispatched Orders (Only valid on orders placed & delivery in India):
Once the order is dispatched, cancellation requests cannot be accommodated unless the product
is defective.
Once the order is dispatched, cancellation requests cannot be accommodated unless the product
is defective.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 7-14 business days after
receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned,
we process the refund once the products have been received and verified at our warehouse.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you
cancel the order.
Returns, Replacements, and Refunds
How do I return an item purchased on Viah?
All the products are Not Returnable and Non-Exchangeable. The products can only be replaced
in case it is in defective condition/damaged. The same shall be informed within 48 hours of the
delivery of the order via email at customercare@viahbeauty.com, after which the product is not
liable for replacement.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 48 hours of the delivery of business days of order delivery
- Free product provided by brand
Categories not eligible for Return:
Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand.
Personal care appliances cannot be returned due to hygiene issues.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care at customercare@viahbeauty.com
I have received a damaged or defective item/wrong product in my order, how should I
proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse.
However in the rare case that your product is damaged during shipment or transit, you can
request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong
product, you can email at customercare@viahbeauty.com to initiate your return/refund within
48 business hours of receiving the order.
Once your request is received, we will be responsible to pick the item from you. We will
initiate the refund or replacement process only if the products are received by us in their
original packaging with their seals, labels and bar-codes intact.
Our shipments go through rigorous quality check processes before they leave our warehouse.
However in the rare case that your product is damaged during shipment or transit, you can
request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong
product, you can email at customercare@viahbeauty.com to initiate your return/refund within
48 business hours of receiving the order.
Once your request is received, we will be responsible to pick the item from you. We will
initiate the refund or replacement process only if the products are received by us in their
original packaging with their seals, labels and bar-codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a
replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the
originally delivered product.
originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can
initiate a return/replacement/refund for any individual item. However, any product being
returned needs to be returned in full including all components as well as any complimentary
gifts or products which came along with it.
Yes. A return can be created at item level and if you have ordered multiple items, you can
initiate a return/replacement/refund for any individual item. However, any product being
returned needs to be returned in full including all components as well as any complimentary
gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund will be processed within 7-14 business days once the
products have been received.
In case of a return/replacement/refund will be processed within 7-14 business days once the
products have been received.
How can I track the Refund?
Seeking refunds are requested to contact at customercare@viahbeauty.com for tracking the refund status. Approved refunds will be made in the original method of payment. Refunds typically take 7-14 days to be processed.